КіноКава: Friends (Staying at a hotel)

Download a lesson Friends (Welcome Home, season 9, episode 19)

PART 1: CHECK-IN
1. Have you ever had problems while checking-in at the reception desk? Share your experience.
2. Read the phrases below. Who says this R (the receptionist) or G (the guest).

1. Can you check again, please?	(.G.)	8. The rate is six hundred dollars.	(...)
2. Here's your copy of the bill	(...)	9. There's no record of your reservation in the computer.	(...)
3. Hi, (Name), I have a reservation	(...)	10. Unfortunately the only thing we have available is our deluxe suite.	(...)
4. Hi, this is (Name) in suite 206.	(...)	11. Welcome to the Chestnut Inn, Mr. X	(...)
5. I called yesterday trying to cancel my reservation.	(...)	12. Where are you joining from?	(...)
6. I was told it was not refundable.	(...)	13. We'll take it.	(...)
7. Just give us the cheapest room you have.	(...)

4. Fill in the gaps with the words below, then watch a part of the video and check.

hold ◦ plenty of ◦ instead of ◦ on't worry ◦ nice ◦ make money back

PART 2: IN THE ROOM

4B Predict what happens next in the story.

1. amenity	___	a) a small adhesive strip with a gauze pad for covering minor wounds
2. complimentary toiletries	___	b) a small brush with a long handle, used for cleaning the teeth
3. facilities	___	c) a special thread that is used to clean between your teeth
4. after shave	___	d) a thick, soft, moist substance used on a brush for cleaning one's teeth
5. dental floss	___	e) an instrument with a sharp blade or set of blades, used to remove unwanted hair from the face or body
6. band-aid	___	f) articles used in washing and taking care of one’s body, such as soap, shampoo, and toothpaste given or supplied free of charge
7. deodorant	___	g) is a liquid that you put in your mouth and then spit out in order to clean your mouth and make your breath smell pleasant
8. mouthwash	___	g) is a liquid that you put in your mouth and then spit out in order to clean your mouth and make your breath smell pleasant
9. razor	___	h) is a soft soapy substance which men put on their face before they shave
10. shaving cream	___	h) is a soft soapy substance which men put on their face before they shave
11. toothbrush	___	i) is a substance that you can use on your body to hide or prevent the smell of sweat
12. toothpaste	___	j) given or supplied free of charge